Privacy Policy

Last Updated: 11 June 2023

This Privacy Policy describes how My Complex Canine ("we," "us," or "our") collects, uses, and protects the personal data of individuals ("you" or "users") who visit our website https://mycomplexcanine.co.uk.

1. Information

We may collect various types of personal data from you when you visit or interact with our website, including:- Personal identification information (e.g., name, address, email address)- Contact information (e.g., phone number)

2. Use of Personal Data

We collect and use your personal data for the following purposes:

- To provide pet care services and fulfil your requests.

- To communicate with you regarding your enquiries, appointments, or any updates related to our services.

- To improve our website and services based on your feedback and interactions.

- To comply with legal and regulatory obligations.

3. Data Processing and Storage

We utilise the services of LeadConnector, a trusted third-party service provider, to collect, process, and store the personal data we collect from you. LeadConnector adheres to industry best practices for data security and privacy.

4. Sharing of Personal Data

We do not share your personal data with any third parties unless required by law or to fulfil our obligations to you as outlined in this privacy policy.

5. Age Restrictions

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided personal data to us, please contact us immediately to request its deletion.

6. Data Protection Rights

As a user, you have certain rights regarding your personal data. You have the right to:

- Access and request copies of your personal data that we hold.

- Correct or update any inaccurate or incomplete personal data.

- Request the erasure of your personal data under certain circumstances.

- Object to the processing of your personal data for specific purposes.

- Request the restriction of processing of your personal data in certain situations.

- Withdraw your consent for the processing of your personal data.

Please contact us using the details provided at the end of this privacy policy to exercise your data protection rights.

7. Updates to this Privacy Policy

We reserve the right to update or modify this privacy policy from time to time. Any changes will be reflected on this page, and the "Last Updated" date at the beginning of the policy will be revised accordingly.

8. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact Sarah at:[email protected]